Dear Readers and Customers,
We used to operate a booking system that made our customers go to a booking page at a certain date and time, to try their luck to grab one of the slots we were giving out. As fair as the system was, it did lead to frustration on the side of our customers, and to watches ending up in our workshop that we usually wouldn’t have accepted.
To make the whole process a bit less onerous, we now have a booking page that is always accessible (https://watchguy.co.uk/cgi-bin/book), so there is no more waiting. Once you have submitted your request, we will answer within 2 working days with a positive or negative response. This decision will be based on our judgement, e.g. can we carry out the repair (if parts aren’t available, we can’t), do we want to carry out the work (we both have children to feed), and do we have enough capacity at the workshop.
Please don’t be offended if we refuse to take on a watch, as we do get quite a lot more requests than we can handle in the workshop.
Let’s see how the new system pans out, and what feedback we get. We can always go back to the old system if this leads to more frustration.
We are all familiar with various movement manufacturers, and how the watch industry is split into companies that use in-house movements, and those that use “off-the-peg” movements.
The in-house area isn’t that well defined, as lots of manufacturers claim to have their own calibres, but use standard movements (usually ETA), that they claim to have modified. These modifications range from nothing at all to having each component reworked by Swiss virgins during full moon (that is a slight exaggeration, but some of the claims are fairly hard to believe). For the watch buyer, this is a cloak-and-dagger operation, made to confuse buyers and to make them believe that they are buying a watch with a true in-house movement. It’s all about the movement value to watch price relation, and the cloak-and-dagger boys flog their watches for 20 to 30 times movement value without blinking. You know who I’m talking about … Continue reading
A friend of mine is blind and I thought this Revue would make a cool gift. The minute hand has broken off and the watch is hardly running so a service is in order. Continue reading
I have another Helvetia in need of a little attention as it is not running and the crystal is a little cracked. Continue reading
Anders has sent us this lovely Lemania chronograph for a service as it’s hardly ticking and the minute recorded hand does not reset to 12. Continue reading
I got this little NOS Cyma, it has been stored for 60+ years and is in need of a little love.
Andrew sent us his Breguet XX, as the hour recorder wasn’t working. The second and minute recorders work fine, but the hour recorder just won’t budge…
The Breguet XX was developed after the war, and was issued to the French Air Force. The Vajoux 225 movement is based on the Valjoux 22, which doesn’t have an hour recorder, so that was added to the bottom plate for the 225.
We finally moved into our new workshop last week, and everything is up and running! Very exciting stuff, with a lot of improvements… Continue reading
As most of you know, WatchGuy is moving workshop. We started re-furbishing our new premises in February, and are now very close to moving… Continue reading