We finally moved into our new workshop last week, and everything is up and running! Very exciting stuff, with a lot of improvements… Continue reading
Now that’s what we really need!
First, the pusher 086ST0079. It’s a push-fit pusher for the Speedmaster Reduced. 50% of those shear at the bottom of the screw thread when you try to unscrew them. Firstly, please don’t supply them assembled, and secondly, don’t screw them together like there is no tomorrow. The screw will break. At £35 a pop, an expensive pleasure. So changing one costs you an average of £70, as one out of two break. Continue reading
One of our oldest clients, and probably the most prolific contributor to this blog, died last month from a heart attack at his home. We shared lots of emails and Google+ exchanges about anything technical, and of course all sorts of watch related topics.
His sharp and inquisitive mind will be sadly missed by us, and I am sure also by our readers.
Rest in peace, Richard.
I went to see friends of mine at their workshop in Frome – George deFossard and his wife Cornelia make exceptional clocks, and he is responsible for the movements, whilst his wife designs and makes the cases and dials. So far, they have done some great pieces, but nothing of the magnitude that they are attempting this time around! Sorry, but the photo of the two of them was blurred, so you have to live with just seeing George… a bit of a shame as Cornelia looks a lot better than George, but then again, I’m a bloke 😉 Continue reading
Just to make things easier for my customers, I’ve programmed a little database using perl and postgresql to store all the data about the work I do.
You have already seen parts of that with the new booking system, and I have now extended functionality to allow customers to check on the progress of their watch. Simply to go http://watchguy.co.uk/cgi-bin/mywatch, and enter your email address. You will see all watches that are with me or have been with me in the past (since the introduction of this system last week). All watches currently in my workshop are on the database.
Once your watch has been shipped, this will also give you a direct link to parcel tracking.
This way, you can also check if I have received a watch you have sent, and you can check on your queue position (you will get the number of watches in front of yours in the queue), and to check on the progress of the work. In the next couple of days, I will add a link so that you can access all the photos I have taken of your watch!
My safe is reaching capacity, and I have a good 6 weeks work in the workshop. As I don’t really want to store watches outside the safe, I will stop at this point to accept any new watches until 1/2/2014.
The easiest solution to too much work coming in would be a price rise, but I don’t want to inflict that on my very good existing customers, so I decided to not accept new work for a couple of weeks until the backlog gets smaller, and then to open the doors again for new work.
I also have to come up with a fair way of doing that, and this is what I have in mind:
- on 1/2/2014, I will start accepting work again
- I will accept a set number of watches for repair on a first-come-first-served basis. The number will be determined by the spare capacity in my safe
- once I have handed out the acceptances, I will close down for new work again
- existing customers can book a repair/service slot at any time using the link below. If you try and your email address isn’t recognized, send me a note and I will add it
To book a slot, please go to http://watchguy.co.uk/cgi-bin/book.pl and proceed as indicated.
I hope this is as fair as can be, and that you all understand why I’m doing this. It’s mainly my safe capacity, which I don’t want to exceed, as that would mean leaving your valuable watches accessible over night.
Sorry that there aren’t a lot of new posts at the moment, but I only have limited internet access at the new workshop at the moment (over my mobile phone acting as a hotspot). I should be able to sort it out in a week or two, and then posts will start to show up again.
I ordered a set lever spring for a Rolex on watchpart.co.uk a month ago, and the part never arrived. Now that I try to contact the company, TWGC.com, there is no response. I have tried their on-line enquiry form and their phone number.
Good old PayPal lets me of course reclaim my money, and I have started that process, but I just thought I’d warn others before they order there.