Turnaround time

Dear Customers,

My safe is reaching capacity, and I have a good 6 weeks work in the workshop. As I don’t really want to store watches outside the safe, I will stop at this point to accept any new watches until 1/2/2014.

The easiest solution to too much work coming in would be a price rise, but I don’t want to inflict that on my very good existing customers, so I decided to not accept new work for a couple of weeks until the backlog gets smaller, and then to open the doors again for new work.

I also have to come up with a fair way of doing that, and this is what I have in mind:

  • on 1/2/2014, I will start accepting work again
  • I will accept a set number of watches for repair on a first-come-first-served basis. The number will be determined by the spare capacity in my safe
  • once I have handed out the acceptances, I will close down for new work again
  • existing customers can book a repair/service slot at any time using the link below. If you try and your email address isn’t recognized, send me a note and I will add it

To book a slot, please go to http://watchguy.co.uk/cgi-bin/book.pl and proceed as indicated.

I hope this is as fair as can be, and that you all understand why I’m doing this. It’s mainly my safe capacity, which I don’t want to exceed, as that would mean leaving your valuable watches accessible over night.

3 thoughts on “Turnaround time

  1. I am sure it is the right thing to do. We would hate to do without the time you spend on the blog … Just keep up the good work …

  2. Hoping to become an “existing” customer very soon.

    Your handling of workload certainly meets with my approval.
    1/2/ entered in diary.

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