Dear Readers and Customers,
We used to operate a booking system that made our customers go to a booking page at a certain date and time, to try their luck to grab one of the slots we were giving out. As fair as the system was, it did lead to frustration on the side of our customers, and to watches ending up in our workshop that we usually wouldn’t have accepted.
To make the whole process a bit less onerous, we now have a booking page that is always accessible (https://watchguy.co.uk/cgi-bin/book), so there is no more waiting. Once you have submitted your request, we will answer within 2 working days with a positive or negative response. This decision will be based on our judgement, e.g. can we carry out the repair (if parts aren’t available, we can’t), do we want to carry out the work (we both have children to feed), and do we have enough capacity at the workshop.
Please don’t be offended if we refuse to take on a watch, as we do get quite a lot more requests than we can handle in the workshop.
Let’s see how the new system pans out, and what feedback we get. We can always go back to the old system if this leads to more frustration.