About the kindness of watchmakers

Yesterday, when putting together an Omega chronograph, I hit a problem. The reset button ┬ádidn’t work as it should, and I was scratching my head.

I had followed the manufacturer’s instructions about the order of assembly and oiling meticulously, but I couldn’t figure out what was wrong.

A couple of months ago, I had been in contact with a watchmaker in Canada, Al from Archer Watches, and he had given me some good advice at the time. So I took some close-up photos of the problem area, and described in detail what was happening (and what wasn’t happening).

I wrote the email in the morning, and Al was of course still asleep at the time. Less than an hour after his shop opening, I received an email with a detailed description of what was wrong, and he took one of my photos and marked with a red arrow where I had gone wrong.

With his instructions, it took me less than 5 minutes to solve the problem. Without his advice, I’m sure I would have spent hours scratching my head and taking apart half of the movement to find out what was wrong.

Since I have started to work part-time in watch repair and servicing, I have only encountered helpful and nice people. My tutor, George, instructs me every two weeks for half a day, and refuses to take money for this, so I have to force wine and chocolates on him. Customers have sent me packets of sweets from their trip to Berlin (thanks, Joris!), I get postcards, and there is an atmosphere of goodwill and helpfulness around this trade that I just love.

A huge thank you to everyone who has helped me on my journey so far!

1 thought on “About the kindness of watchmakers

  1. Isn’t it cool! I got help from a bloke from England. He doesn’t know me other than we share an interest in watches. I think we do it for many reasons but it is all tied together by our love of the watch. It is as though we want the best for them and we will do what it takes. Plus, you all are so nice!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.